Operations

5 Reasons Your Staff is Leaving You

2018-12-12T13:35:24+00:00December 12th, 2018|

Business, like life ... isn’t always fair. That’s why there are industries that, historically, experience high turnover rates. And restaurants top the charts. In 2017, this industry saw a turnover rate of about 70 percent, with retail around 60 percent, transportation around 40 percent and technology and professional services about 30 percent. Regardless of the

Business Development vs. Business Operations

2018-11-19T08:29:02+00:00November 19th, 2018|

When it comes to business development, one of the biggest challenges professionals face is finding time to do it all. I deal with this dilemma every single day. In fact, to be honest I’ve been spending the last 6 months working on a project that has been so demanding I’ve found little time to do

The High Cost of Low Morale (And What to do About it)

2018-04-19T09:04:24+00:00April 18th, 2018|

Morale is a state of mind. It involves feelings and emotions. Since morale is created within each employee, it is often considered an elusive quality. Morale is the attitude toward or perception of the job, work environment, team members, managers and the organization as a whole. Positive employee morale is usually exhibited by confidence, discipline and

35 Steps to Survive & Prosper During Tough Times

2018-04-03T08:42:41+00:00April 3rd, 2018|

Shared Wisdom, Bottom Line Success When you own a business, a “hard time,” isn’t a hypothetical – it’s an inevitability. All businesses fall on hard times at some point. But having a strategy to weather these times gives you a much better chance to not only survive, but to ultimately thrive. In working with various

Food cost too high? Here’s what to do

2018-02-26T19:16:42+00:00February 6th, 2018|

With minimum wage going up again, your labor costs have likely skyrocketed. If you’re a client of mine or read my blog, you know I have all kinds of tips for controlling your labor costs. But labor isn’t the only expense factoring into your bottom line. If you own a restaurant, you know that your

WTF are you doing?? – 8 questions to ask before you decide to open a restaurant

2018-01-11T12:21:27+00:00January 11th, 2018|

You already know that opening a restaurant is a labor of love. But if statistics say anything, it’s also a lesson in futility. These show that 60 percent of restaurants close within the first year, and 80 percent in the first five years. While those numbers are grossly inflated (most of the research I’ve seen

We’re Screwed! Or Are We?

2018-01-12T09:19:30+00:00December 5th, 2017|

2018 is here, and that means another minimum wage increase is hitting the California restaurant Industry. We all knew the increase was coming, but that doesn’t make it any easier to deal with. With the current minimum at $11 an hour, profit margins, which are already razor thin, are now poised to take an even

Harassment? Seriously? Enough Already!

2017-11-05T20:00:17+00:00November 5th, 2017|

Can you believe it’s 2017 and we’re still talking about sexual harassment and gender equality? It’s as if human evolution is taking a lunch break. Of course it’s the reports from Hollywood that seem to be getting most of the press, and as horrible as these stories are, the sad truth is that it’s not